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—— THE QUESTIONS WE GET
Frequently asked.
Orders & shipping
Returns
Composition
Refills
ORDERS & SHIPPING
When will my order ship?
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Do you ship outside the EU?
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How long does delivery take?
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Can I send a perfume as a gift?
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RETURNS
My bottle arrived damaged.
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Can I return an order?
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Can I change my address after ordering?
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COMPOSITION
What is the concentration?
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Are your ingredients natural?
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Can I try before I buy?
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REFILLS
How does the refill programme work?
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Which bottles are refillable?
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Still need help?
Write to us at bonjour@velunora.com — we reply within one working day.
CONTACT US →
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