Returns and Refunds Policy

Damaged, wrong or faulty items

If your order arrives damaged, incomplete, or is not what you ordered, contact us within 5 days of delivery with your order number and photographs of what you received. We will put it right.

If the item is damaged, faulty or not what you ordered, Velunora covers the cost of returning it.

This applies regardless of any other condition in this policy, and does not affect your statutory rights under Nigerian consumer protection law.

Change of mind

Fragrance is a sealed cosmetic product. For hygiene and authenticity reasons, opened or unsealed items generally cannot be resold.

You have 5 days from delivery to request a change-of-mind return. The item must be unused and in its original packaging.

Opened items cannot be returned for a change of mind.

If you change your mind and the item is unused, still sealed and in its original packaging, Velunora covers the cost of returning it.

Refunds

Approved refunds are returned to the original payment method used at checkout.

We process approved refunds within 7 business days.

The time it takes to appear on your statement after that depends on your bank or card issuer, not on us. We will confirm by email as soon as the refund is issued on our side.

How to start a return

Contact us with your order number before sending anything back, so we can confirm the process and the address. You can reach us at hello@velunoraperfumes.com or +234 707 412 9844. We aim to reply within 1 business day.