Frequently Asked Questions
How do I know my order went through?
You will see a confirmation on screen and receive an order confirmation email. If a payment is still being verified, the order page tells you so and updates automatically, usually within a minute.
How much is delivery?
It depends on your state and is calculated at checkout before you pay. Orders of ₦200,000 or more qualify for free delivery.
Can I pay on delivery?
Not at the moment. Orders are paid for online at checkout by card, bank transfer, or Cashbox balance.
Do you deliver outside Nigeria?
We currently deliver within Nigeria only, to all 36 states and the FCT.
Are the products genuine?
We buy through our supply partners and sell items as supplied to us. We do not currently publish a formal authenticity guarantee. If you have any concern about something you received, contact us and we will look into it.
Can I return a fragrance I did not like?
Yes - you have 5 days from delivery to request a change-of-mind return. The bottle must still be sealed: once a fragrance has been opened it cannot be returned, for hygiene reasons. We cover the cost of returning it.
I opened the bottle - can I still return it?
No. Once a fragrance has been opened or unsealed it cannot be returned, for hygiene reasons. This does not affect your rights if the item arrived damaged, faulty or was not what you ordered - contact us in that case and we will put it right.
Why can I not leave a review?
Reviews are limited to customers who actually bought the product, so that every rating on the site is genuine. Your review unlocks once your order is confirmed.
What does the struck-through price mean?
It is the recommended retail price for that fragrance, not a price Velunora previously charged. The saving shown is the difference between the two.